Helpful Returning Member Info
After more than a decade, There.com is welcoming back its original members! Reconnect with old friends in a 3D virtual world that’s more than just photos and text—it’s socializing, gaming, exploring, and reliving the old days.
Haven’t logged in since 2010? No problem! You can restore your Legacy Avatar, inventory, Developer submissions and skills—just like old times. And this time around, bring your family and friends along!
Download the virtual world There.com and take back your social life. Your friends are still There and more are returning every day!
Pssssst…you can play There on a Mac now! Join our group of testers for the Alpha Mac Test Client. It is a test virtual world for the Mac computer so it is super buggy and sometimes might not even work. Read the There Mac Alpha Test Client blog post for information on how to download the Mac client and where to post your tester feedback so we can make improvements.
I am a Legacy Avatar returning home to There. How do I get my account back?
Go to www.There.com. Press the female or male button to get started making an Avatar in new There. For returning members, you will want to pick the same gender of your original Avatar. If you want a different gender or username you will need to create a brand-new Avatar. After choosing your Avatar’s hairstyle and clothing, when prompted use your OLD username and your OLD password to resurrect your past account in new There. The system will recognize that you are trying to reclaim your old Avatar and will recreate it to look just like you did the last time you logged out of our Virtual World back in 2010.
Is There still free to play?
Yes! You can resurrect your Legacy Avatar and log into the Virtual World There as a Silent Trial Account for FREE. We used to hold events called Free There Weekends, but FREE accounts are now available 24/7, every day of the year!
As a Silent Trial your communication will be limited to text chat with Phoenix Stars (New Member Helpers) and Staff members only. You can easily identify a Phoenix Star because they have a star in their nametag. Staff Avatars have the There logo icon in their nametag.
FREE Silent Trial Accounts are born with a generic nametag like guest_1234567. When a Silent Trial spawns on the new member island, they can see everyone around them, but they are not able to hear other people’s Voice or see their text chat bubbles.
Only Staff and Phoenix Stars are able to see Silent Trial Account text-chat bubbles. Upgrade your membership so you can talk to everyone! A monthly Premium Membership Account comes with all the bells and whistles like Voice, Real Estate, decorating and more.
What kind of trial accounts or membership types are there in new There?
Premium Membership – $10.00 USD per month PayPal or Stripe (debit/credit cards)
Unlimited Basic Trial Account – One-time fee of $0.50 USD PayPal Only
Unlimited Silent Trial Account – FREE Every Day of the Year
Silent Trials Accounts are limited in their communications. Free members are only able to text chat with Phoenix Stars (New Member Helpers) or Staff members. If you’d like to be able to text chat with other members in There, you can upgrade to a Basic Trial Account with an age-check by charging a one-time $0.50 fee to your PayPal account. Trial accounts include the Explorer Pack and ability to listen to music in-world. Trial members are limited in their economic activities and cannot buy or rent Real Estate. Trial accounts cannot give or receive gifts from other members. Read the low-cost membership trials help article for more information about trial account limitations.
Premium Membership Accounts are the best way to enjoy all the bells and whistles playing in the virtual world There. This affordable monthly membership breaks down to only $0.33 USD per day. The plan includes Voice that allows your avatar to speak out loud and the ability to hear others in real time. For only $10.00 USD a month you can customize your 3D Avatar, text chat, advance your skill ladder, attend and host events, voice chat with friends, bookmark your favorite places, design virtual goods, shop and list items for sale, join up to 100 clubs, own Real Estate and much more with a Premium Membership in There. Premium accounts are available through PayPal and Stripe. Your PayPal account will need to have a validated mailing address and be linked to a reliable backup funding source (generally, a credit card) before you will be able to initiate your Premium Membership monthly subscription in There. You do not need to register a Stripe account if you want to pay with a debit/credit card. Upgrade to a Premium Membership Account to get all the fun perks There has to offer.
I don’t have a PayPal account. How do I pay for a monthly Premium Membership?
You can use Stripe as an alternate money processing payment system. Stripe is a card processor that accepts a variety of credit and debit cards from around the world. If your card is supported, you may use Stripe to purchase Therebucks or a Premium Membership. Please note that gift subscriptions, Basic Trial Accounts and Real Money Developer Sales are only available for purchase through Paypal.
You can upgrade to a Basic Trial Account for a one-time fee of $0.50 USD. You’ll be able to text-chat with everyone with the exception of Silent Trials. Your Avatar will be credited the amount of the small fee in Therebucks. With the Basic Trial Account you can text chat with Premium Accounts, Basic Trials, Phoenix Stars and Staff members. Read the list of limitations with low-cost Trial Accounts. If you want to be able to use Voice, buy Real Estate, give/receive/trade with other members you can upgrade to a monthly Premium Membership Account for $10.00 USD per month.
I’ve recreated my Avatar, but I can’t seem to be able to log into the 3D Virtual World.
You will need to verify your email address before you can log into the 3D world. Go to your email account associated with your Avatar and click on the link to register your email. Once you are logged into the 3D world you can go to your Profile settings and update your email address to a current email address that you would prefer to use. If you do not see the verification email, check your spam folder. Add the email noreply@prod.there.com to your email contacts. Email addresses must be unique to each Avatar. No two Avatars can share the same email address.
I forgot my password and the forgot name or password feature says my Avatar doesn’t exist!
The Forgot Name or Forgot Password tools are for brand-new Avatars only. If you are a returning member, these tools will not work for you. Legacy Avatars need to use the Help Me Remember Stuff tool to recover your account information.
I forgot my old password, my old email no longer works and I never set up a secret answer on my old Avatar.
Email Staff at feedback@thereinc.com with as much information about your Avatar as you can remember. We will try to do what we can for you, but for obvious reasons we must be able to adequately identify you were the original owner of the Avatar.
When I try to enter my old username and password to create my Avatar in new There it tells me my Avatar name is not available.
This means there was some form of moderation on your Avatar account in old There. It is our policy not to allow banned members from old There to establish their Avatars in new There. If you feel there was a misunderstanding about any moderations on your account, you can reach out to our Staff to review your case by emailing feedback@thereinc.com. Be aware if you are a banned member, only a record of your account type “cancelled banned” transferred over to new There. Our Staff does not have a history of notes about your moderation/cancellation to refer to in order to explain to you why you were banned in “old” There. We only have notes on moderations/cancellations in “new” There. You should remember your own behavior and why you got yourself into trouble. If you really want to know why you were moderated, go to the inbox of the registered email address for your banned Avatar and search for an old email that provides you the explanation. If you have been previously banned, you are not welcome back.
When I try to recreate my Avatar it says that it is already in use in new There.
It’s been several years since new There has reopened. Are you sure that you did not forget about resurrecting your Avatar back in the early days? If your Avatar has been reclaimed, hopefully it was by you and not someone else. Search your email inbox for the Welcome to There email to see if you can find a record of recreating your Legacy Avatar account. Email Staff at feedback@thereinc.com and we will help you get things sorted out.
When I try to recreate my avatar it says that it is already in use in new There.
It’s been several years since new There has reopened. Are you sure that you did not forget about resurrecting your Avatar back in the early days? If your Avatar has been reclaimed, hopefully it was by you and not someone else. Search your email inbox for the Welcome to There email to see if you can find a record of recreating your Legacy Avatar account. Email Staff at feedback@thereinc.com and we will help you get things sorted out.
Where is all of my stuff? I re-created my old Avatar and I’m logged into the 3D world, but I don’t see any of my virtual goods, skill ladder, buddies or Developer submissions.
YOUR OLD STUFF DOES NOT AUTOMATICALLY SHOW UP. Staff will need to manually migrate over all of your old possessions, skills and favorite places within a few days of resurrecting your Avatar. Please note, the manual migration of items by Staff can only be done on a weekday during business hours. If you recreate your old Avatar on a weekend and expect to log in and see all of your old stuff, you will unfortunately be disappointed to have to wait for a few days. We appreciate your patience and understanding. We have limited Staff resources in new There. We will try as hard as possible to recover all of your stuff, but we currently have the following limitations during manual Avatar migrations.
- Some interactive items are missing their special customization.
- Voozoos are no longer supported.
- All custom vehicles have reverted back to their original stock paint jobs/ wheels/ engines for their chassis.
- ThereDocs and Questkits are migrated over in their empty, un-configured state.
- Items originally attained through the Skill Rewards (Golden Tickets) are not migrated. Instead, the migration of your skill points results in you receiving new copies of the Golden Tickets.
- The Coca-Cola Music Mixer is no longer supported.
Most of my items showed up in my inventory, but I seem to be missing a couple of things.
Our records show that a large number of possessions were transferred between Avatars during the days leading up to the closure of old There. Our experience in helping members resurrect their Avatars over the last several years is that people tend to forget which of their Avatars owned certain items. We have also noticed that members have forgotten how they came to posses some of their virtual goods. Possessions can only be migrated to their registered owner, not just to whomever had an item in their pocket at the time old There closed. For example, a vehicle that someone lent to you in old There does not belong to you.
No seriously, I bought stuff for my Avatar and it has not shown up in my inventory in new There.
Are you sure you’re not having trouble finding it in your Organizer? Go to Profile>Transaction History to search your transactions for any give/sell/trade transactions that took place. You can export the list to Excel so you can easily sort it. If you feel you are really missing something and you know for absolutely sure that it once lived in your inventory, email Staff at feedback@thereinc.com with the exact name of the virtual good. Our Staff can take a look to verify if you did indeed own the item and what might have happened to it. Please note, requests for inventory deep dives by one of our Engineers takes several days to complete so please be patient with our Staff.
I had an Alt Avatar in old There. Is there any way I can reclaim the virtual items on my Alt’s inventory and transfer them to my Main Avatar’s inventory in new There?
Yes, there are two ways you can accomplish this. The slow and tedious way to transfer virtual items from your Alt to your Main is to resurrect your old Alt Avatar, upgrade it to a Premium Membership Account so that the Avatar has the ability to Give and Trade. You will need log both Avatars in-world at the same time to set up a Trade window to transfer the virtual goods over from your Alt to your Main Avatar.
An easier solution to transferring virtual item inventory to your Main Avatar is to use the Claim Possessions tool. You do not have to log in your old Alt or purchase it a Premium Membership or set up a long and tedious trade session if you use the Claim Possessions tool. Please note, once an Avatar has had its possessions claimed with the Claim Possessions tool, it can no longer be resurrected and logged into the 3-D world. If you want the virtual goods off of your old alt Avatar and you plan to log it into new There in the future, you should not use the Claim Possession tool because the Avatar will cease to exist. You must be logged into the 3D world on your Main Avatar to start the Claim Possession tool.
I used to own a FunZone in old There and now someone else is renting it in new There.
We maintained a rental reservation system during the first six months of the virtual world returning back in 2012. If you did not claim your property by that point the Deed or Zone may have been purchased by another member or is now a There-owned open hosting area. You can host events in There FunZones or look for FunZone deeds available in the Auctions for sale by other members or you can find available deeds for rent in the FunZone section of the Places Page.
I used to run a Club in old There. Can I get it back?
Yes. We have reserved the names of all the old Clubs. They can only be recreated by the Leader of the Club at the time old There closed. You will notice that member list for your club is empty. Clubs are fundamentally a collection of Avatars. The Avatars in question, may not have rejoined new There yet. You will need to advertise your Club and invite Avatars that you run into online in new There to grow your group’s numbers.
I was the Leader of a Neighborhood in old There, is it now gone?
If you were not able to claim your Neighborhood in the first six months of 2012 then your hood was made available to the community to purchase. If you discover your old Neighborhood in There is available and you would like it back, please email Staff at feedback@thereinc.com and provide the link or doid to the Neighborhood Zone. Staff will list the hood in an Auction for you to bid on. When the Auction completes, if you are the high bidder the Neighborhood it will automatically transfer to your inventory and you will be the Neighborhood Club Leader. Go on a tour of Neighborhood hangouts in There.
I was a Developer and submitted a ton of designs. Will I have to resubmit my designs again?
No, your approved designs in old There will be migrated to new There as soon as you resurrect your designer Avatar and have it join the Developer Program again. In order for your Developer submissions to be transferred from your old Avatar to your new Avatar you’ll need to request a Manual Inventory Migration. The migrations are handled by Staff during business hours. Email feedback@thereinc.com for assistance.
How long do I have to wait for There Staff to approve my designer submissions in new There?
There is a new peer-review system in place now to approve designs. Developer Submissions are approved in new There by other Thereians called Peer Reviewers. We updated our Developer Submission Guidelines and the Peer Review Guidelines in 2024. Make sure to read both documents and familiarize yourself with the new rules prior to making and submitting any designs to Peer Reviews.
What’s new in the Developer Program?
Customized hair color! Yes, Developers can now paint a specific list of available hairstyles or create their own new custom hair styles. Shop for men’s and women’s customized hair.
Can I start making US dollar sales on my Developer designs instead of Therebucks?
Yes! You can start earning real cash in new There with the Real Money Developer Sales option for designers. To begin, you will need to have a PayPal Merchant Account to receive your incoming payments. You will need to update the address of your PayPal Merchant Account on your There Developer Profile. It is suggested for you to reach out to PayPal and work with them to set your account to micropayments so that the fees charged by PayPal will be as low as possible for you. It’s always good to offer Thereians the options of purchasing your designs with USD through PayPal AND the opportunity to purchase virtual goods with Therebucks. Some people don’t have PayPal, but they really want to buy your designs so it’s good to offer a Therebuck buying option as well.
Can I act as a third-party Therebucks seller?
No, in new There members are NOT ALLOWED to sell Therebucks. We have provided the Real Money Developer Sales as an option for designers to make real USD instead of stockpiling Therebucks.
Since There is now 18 and over, can I run around naked and swear like a sailor?
No. Our Terms of Service and guidelines that were in place in old There still stand today in new There. The general rule of thumb is if you would hesitate to do something on a busy, real-life New York street out of fear that you would get arrested or a New Yorker would put you in your place, then it is definitely not okay to do the same thing in the virtual world There. We expect adults to act like adults and be able to resolve their own differences through constructive dialog. If you can’t stand someone, just use the handy Ignore tool and teleport away.
How do I find people in There?
There is a great big world with several Islands and lots of wide-open virtual space. People teleport and travel by vehicle to explore the virtual world and discover thriving Island communities. It’s good to know when and where to find friends in There when you’re looking socialize online. The best way to locate other members in There is by signing up for daily scheduled Events and exploring Neighborhood hangouts. Browse the Clubs in There and join groups that share your similar interests to receive club invites to events.
Check out There’s most Frequently Asked Questions for more helpful information about our virtual world.
THERE.COM SOCIAL MEDIA
There Virtual World Facebook Business Page
MEMBER FAN SITES
Connect outside of There.com with other members through fan sites. The groups/channels listed below are run by our members and not directly associated with official There company channels.
Thereian Community Facebook Group
There.com Technical Help & Support by Members Facebook Group
There Blog 