There.com will be temporarily closed for scheduled maintenance on Friday, October 30th while our team rolls out a new server and client release.

Maintenance Window:
12:00 PM – 2:00 PM Pacific Time
3:00 PM – 5:00 PM Eastern Time

During this maintenance window, the Virtual World will be unavailable while our team updates the servers and releases the new There client.

Help Us Squash Any Bugs!

Our team has been testing this release with the help of members using a special QA client, but testing can never recreate every situation that might happen once a new release reaches the entire Thereian community.

That means there may still be a few bugs or unexpected technical issues hiding out there.

If you encounter something that doesn’t seem right after the release, please be patient with us and report it to Staff as soon as possible at Feedback@thereinc.com. The sooner we receive detailed information about an issue, the sooner our team can investigate it.

When submitting a bug report, please include:

• Your There username.
• A detailed explanation of what happened.
• The exact steps you took before the problem occurred so Staff can try to recreate the same scenario.
• Screenshots of the issue whenever possible.
• Your There.log file, if applicable.

How to Find Your There.log File

Your There.log can contain valuable technical information that helps our team determine what happened when you experienced a problem.

To attach your There.log to your email:

1. Click the attachment button in your email.
2. Click the folder icon on your taskbar to open File Explorer.
3. In the left sidebar, click This PC.
4. Find and open Windows-SSD (C:) to access your C: Drive.
5. Open the Makena folder.
6. Open the There folder.
7. Open the ThereClient folder.
8. You’ll see quite a few files in this folder. Scroll down until you find There.log. The files should be listed alphabetically.
9. Select or double-click There.log to attach the text file to your email.

You can also navigate directly to:

C:\Makena\There\ThereClient\There.log

Providing your There.log along with detailed steps and screenshots can make a big difference in helping our team recreate an issue and track down a fix.

Thank you to everyone who helped test this release and thank you to the entire Thereian community for your patience while the Virtual World is temporarily offline.

We’ll see you back in There after maintenance!